Work Experience

August 2012-Present

Responsible for providing assembly, installation, and service/repair support to customers.
Train and coach customers on how to use a trouble shoot their A/V systems.
Read and understand assigned project documents and work orders to determine if additional information as required.
Service the customers needs to get a result that helps them achieve their audio and video needs.

May 2012-July 2012

Sales Support work with customers to help problem solve their engineering challenges and discover if our services can help become a solution
Contact and sell GKS services to existing and new decision makers within the current account base via phone
Educate & provide info to new prospects on the technology of GKS services
Maintain complete and comprehensive Salesforce.com files including contact discussions and opportunity information.

August 2008-March 2012

Acting manager in the manager’s absence
Staff hiring, training and development
Managed restaurant and bar operations
Created specials and promotions to increase revenue and traffic
Used Facebook, Foursquare, Google Maps, Yelp and others to increase revenue and interact with customers
Corporate, Banquet and birthday party planning
Designed arcade club program that increased play and returning customers
Created an attractive arcade counter with prizes that enticed customers to play
League and Tournament planning and development

April 2004-September 2008

March 2008-August 2008